Agentic Mode

Agentic Mode makes your chatbot more intelligent and proactive by automatically choosing the most relevant assistant for each query, or by responding directly if no assistant is needed.
It can also use web search when the answer requires up-to-date external information.

This ensures that users always get the most accurate and relevant response with minimal effort, making your chatbot work smarter, not harder.

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How Agentic Mode Works

When a user asks a question, the system intelligently evaluates the query and decides the best action:

• Assistant Routing – Finds the most relevant assistant in the workspace using its name and description.
• Direct Response – Answers directly if the question is simple or does not require an assistant.
• Web Search – Triggers a web search when external information is needed.

Real-World Examples

Here are some examples of how Agentic Mode works in practice:

Example 1: Assistant Routing

• User query: How can I reset my work email password?
  Agentic decision: Routed to IT Support Assistant.
  Agentic Message: *Agent thought about the question and decided to chat with IT Support owned by IT Department.

Example 2: Direct Response

• User query: What's 5 + 7?
• Agentic decision: Answered directly by the model.
• Agentic Message: Agent answered directly without using any assistant or web search.

Example 3: Web Search

• User query: What are the best Netflix shows in 2025?
• Agentic decision: Performed a web search to fetch up-to-date results.
• Agentic Message: Agent thought about the question and decided to search the web.

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Best Practices

To improve the accuracy of Agentic Mode:

• Use clear assistant names
  Example: IT Support Assistant instead of just Support.

• Write descriptive summaries
  Example: “Helps employees with IT-related issues such as password resets, software access, and troubleshooting.”

• Keep descriptions focused and specific to maximize routing precision.

tip

The better you describe your assistants, the smarter Agentic Mode becomes at routing questions to the right place!

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Why Use Agentic Mode?

Agentic Mode brings several key advantages to your chatbot experience:

• Transparency – Users see when the agent routes, answers directly, or searches the web.
• Efficiency – No need to manually pick assistants for each question.
• Smarter results – Always get the best answer, no matter the source.
• Trust – Agentic Messages explain the system's reasoning, building user confidence.

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⚠️ Important Considerations

Agentic Mode relies on assistant names and descriptions for accurate routing.
If these are vague or poorly written, the system may not select the intended assistant.
Always ensure assistants have clear, domain-specific descriptions for optimal performance.

warning

Poor assistant descriptions can lead to incorrect routing decisions. Take time to write clear, specific descriptions for each assistant.